Shipping & Returns

We want you to be happy with your purchase and will work with customers to ensure that what you have is what you want. Our staff is available before the sale to answer any questions you have to ensure you get the right part and a part that fits your vehicle. However, if it is desired to make a return, please E-mail (returns@neverenoughauto.com), Use the RMA form below, fax or phone us with complete details and reason to request approval for the return. Upon approval, a return authorization (RA) number will be issued. Upon receipt of RMA number, simply ship the package back to the address provided to you on the RMA in original condition and in original packaging. Returns for replacement or exchange may not be subject to a restocking fee. Returns for refunds may be subject to a restock fee of 20% or $15.00, whichever is greater. Restocking fees are not profit for us. They are to cover processing, overhead and manpower. Restocking fees are not a set-in-stone issue and are dealt with on a case by case situation at the discretion of NEAA. Customers are responsible for all shipping costs to return an item unless item arrived damaged. Shipping charges are not refundable except in situations where an agreement is made between you and Never Enough Auto. International Customers: Never Enough Auto does not refund duties or taxes charged by your country for importation of foreign items. Returns for exchanges or refund will be allowed only within 30 calendar days of the receipt of your product(s). This will be verified through shipping (tracking number). Merchandise must be NEW, unused, and in original sell-able condition. Merchandise showing signs of having been installed, modified, mounted, scratched, painted, or defaced will not be allowed. It's the responsibility of the customer/installer to verify the correct fitment and/or vehicle application before installation. For fitment issues, customer must first contact the manufacturer of that product for verification before a return/exchange can be authorized. Please email us for manufacturer's contact information. Returns/exchanges must be sent prepaid and insured by the customer. An issued RMA number does not automatically imply a replacement or refund. All products will be inspected either by us or the manufacturer based on customer claims before any refunds/exchanges are issued. Returned items must be sent back to us within 20 calender days from the time the RMA is issued. If the item returned to Never Enough Auto or one of our manufacturers/distributors is found in violation of the above conditions, it will be the responsibility of the customer to pay for the shipping of the returned item back to the customer should the claim be denied.
*OUR STAFF IS HERE TO HELP YOU BEFORE PLACING YOUR ORDER TO ENSURE YOU GET THE RIGHT PART THE FIRST TIME*
  • Refund or Exchange Amounts Regardless of "Free Shipping", the cost to ship the original order to the customer will be deducted from the return.

    Example Exchange: $150 purchase with "Free Shipping" with an original cost of shipping of $15 being exchanged for a different item with $150 purchase price with "Free Shipping" - $150 minus $15 shipping = $135 credit towards new purchase. Customer pays to ship original part back and owes the $15 difference.

    Example Return: $150 purchase with "Free Shipping" with an original cost of shipping of $15 being returned for a refund - $150 minus $15 shipping = $135 minus possible 20% restocking = $108 refunded to the customer after they pay to ship the original part back.
  • RMA Request Form Click here to access our RMA form
  • Refused Shipments If a customer refuses a shipment, they will forfeit all shipping charges of the item to them times two. Once for the shipping to them, and once for the shipping charges we will be billed for the return of the package. The item will also be handled as a Return and will automatically be subject to a restocking fee per the discretion of NEAA unless other arrangements have been made in advance with NEAA. Unclaimed shipments and returned shipments due to nondelivery are also subject to these terms.
  • Part Applications Listings Never Enough Auto cannot claim to know everything about every vehicle manufactured, especially when it comes to special edition vehicles and submodels. NEAA can only go by the information provided to us by the manufacturer of the product. We strive for the application listings to be as accurate as possible per the information provided by the manufacturer. However, it is also the responsibility of the customer to be aware of the products they are purchasing and what models they fit (Due Diligence). Should you have any doubt, or question the applications we have listed please don't hesitate to contact NEAA or the manufacturer for verification of fitment. Issues that arise from inaccurate or incomplete application descriptions will be dealt with on a per-situation basis at the discretion of NEAA.
  • Electronic & Engine Internal Components We will not accept any returns of installed electronic components unless there is a manufacturer defect. In that case, the customer can send the item back for a replacement of the exact same item. No refunds will be given in this case, and the customer is responsible for all shipping charges. Electrical merchandise returns and issues will be handled in Warranty situations only. Engine Internal components simply cannot be returned under any condition due to their fragile nature - if something minuscule happens to them it can go unnoticed and then blow up someone else's motor - we aren't taking that chance.
  • Damaged Shipments If a shipped order arrives with obvious damage, customer is to call Never Enough Auto, or the shipper and file a damage claim. The shipper is responsible for reimbursement payment for damaged goods. Do not install the item! Do not discard the packaging! If you do, you may be forfeiting the ability to make a claim.
  • Order Cancellation To cancel ANY order, please contact a customer service representative as soon as possible IN PERSON Monday-Friday 9am-6pm EST at 1-616-636-8856. Orders CANNOT be canceled by email or voice mail. If an order is canceled before it has shipped but after the credit card has been charged, a 10% order processing fee may be assessed depending on the situation and order at the digression of NEAA. Orders canceled prior to credit card charging are not subject to this fee. See “Merchandise Return” above before returning an item after it has shipped.
  • Order Error If merchandise not ordered has been received, please E-mail, fax or phone with complete details. Never Enough Auto will investigate this and work with you to appropriately resolve the situation.
  • Please note Please know that these policies are in place to help you and us resolve issues quickly when they do happen. Please know that we believe in doing the right thing for you, our customer and please do not hesitate to contact us with questions or concerns about these policies.